How A Mobile Physical Therapy Practice in Dallas Treats Its Clients.

Video Transcript

Andy (00:00:00) – Andy, tell me, what if someone calls what is the process, the optimal process when bringing someone on board? Yes. So the person who calls in, they’re going to speak to the client liaison or myself, and we’re going to get to know that client, you know, get to know that lead. They’ve come in, you know, from Google, Tick tock friend referral. Maybe they saw one of the doctors and the doctors referred them here. It doesn’t matter. We’re going to still take that time to get to know who they are, why they’re calling us, what their goals are. You know, yes, they may have a mobility issue, but a mobility issue is the diagnosis. Wanting to resolve that mobility issue is why they’re calling. Why do you want to walk again? It’s not just because everyone walks to get around. You have a reason. You know, you’re tired of being sit in the recliner and looking at the same four walls. You want to be able to move around your house with freedom and without having to rely on another person.

Andy (00:00:56) – And so that’s what we get to do on that first call. And that first call can last anywhere from 15 minutes to an hour. And the beauty is, is Optima encourages that. It’s not five minutes and on to the next call. So what’s great is we do get that opportunity. I want to hear your life story. If you want to sit here and tell me everything that has happened to you in the last 30 years, I’m going to listen. What’s really great about that is it shows how much we care about that individual and not just the fact that they have a diagnosis. What happens after that is if they feel comfortable moving on to the next step. It’s called a discovery visit. It’s a free in-home consultation with one of our therapist. We can do these over the phone as well, Zoom, FaceTime as well. But a lot of times our clients really appreciate having the opportunity to have the therapist come to their home. It’s a place where they feel most comfortable. So the therapist will come in and a lot of times this is done in the living room, you know, kitchen table.

Andy (00:01:50) – It just really depends on where the person is most comfortable. The therapist is going to get the opportunity to hear a lot of what I’ve already heard from the client that I’ve shared with them. They get the opportunity to ask follow up questions, of course, and it gives the client the opportunity to ask the therapist questions. This is a one hour session with a trained professional. How many places give you an hour for free with a trained professional where you can ask questions that are tailored to you and your situation as opposed to just generic? To me, that’s a really special opportunity. I always tell people it’s kind of like a two way interview. Are we the right fit for you? Are you the right fit for us? And so if that’s the case and we’re both the right fit, you know, we go ahead and talk to the client about scheduling a initial evaluation. That initial evaluation is so different in in optimal standards than what it is if you’re in a traditional four wall clinic where I’ve been in the past, typically initial evaluations in a four wall clinic, 30 to 45 minutes, give or take a move, we’re going to take our time and we don’t want you to feel rushed and we want to make sure that we’re getting all of that valuable information and giving you the time that you need.

Andy (00:03:06) – So we’re scheduling two hours with you for that, which is really important. We’re going to do a clinical assessment and we’re going to take measurements. It gives us a jumping point. A starting point gives us that frame of reference, shows you where you were when you started. And as we get, you know, ten sessions in ten months in, you know, whatever your course is, we can kind of look back and say, look at where we were when we started and look at how far you’ve come after they’ve done that initial evaluation and they’ve done the clinical assessment, they may begin treatment depending upon what’s what’s appropriate. They may also get something like a home exercise program, things that you can do at home in between sessions. And then they’re going to talk about your plan of care. They’re going to talk about, you know, based on the goals that you’ve shared with us and based on where we’ve seen you today, This is where we’re suggesting, you know, your frequency and your duration.

Andy (00:03:59) – How many times a week are we going to see you? You know, how many weeks is it reasonable to hit this first goal and just kind of talk about that? And and, of course, you know, we work in teams, so if you’re seeing our team two times a week, you’re going to work with two therapist. You’re going to see those same therapist every single week, with the exception, of course, vacation, sick days, something like that. But it’s not going to be a revolving door of new faces every single time. You’re going to get to build that rapport, build that relationship with those people. It’s going to be the same people over and over again for continuity. But the team, because we like that collaboration, collaboration between the teammates. Again, every therapist has a different background. Even if they went to the same school, their clinicals were different, their area of focus was different and that’s important. What’s also really great about the team is that one person can work on one particular issue and the other person can focus on another issue if we’re working with a patient more than.

Andy (00:04:59) – Then, you know, two times a week we’re working maybe 4 or 5 times a week. We have some patients on our calendar for that. They may work with three therapists. And the beauty of that is, is you’re not limited in your schedule and our schedule. We’re much more open at that point. But you also have a team of professionals. I always like to use the analogy of if you were in a car accident and you were taken to the emergency room, do you want one surgeon or do you want a team of ten working on you? To me, I want the team of ten working cohesively as a well ironed machine, a well-oiled machine. After they’ve done the initial evaluation, they’ve talked about that plan of care. That’s where we go ahead and schedule at Optimum. I really love the opportunity to give you a set schedule so that it’s the same schedule week by week if that works for your schedule. I think a lot of our clients really like that because then they know Tuesdays and Thursdays at 1:00, I’m going to have these therapists coming to see me.

Andy (00:05:55) – They don’t schedule anything else during that time and they know that they can schedule everything else around it. Otherwise, you know, I think when they’re scheduling week by week or appointment by appointment, it gets confusing and then they don’t know who’s coming, who’s going, you know, who’s on first. So I think that that’s something that our clients really like. So that’s something we really try to do at Optimum, which is really different than a lot of places that that we’ve worked at in the past. Beyond that, we’re checking in with them regularly. Obviously, the therapist team is seeing them in their homes. I’m calling them periodically. I’m sending them a text message, Hey, it’s 100 degrees this weekend. Don’t forget to hydrate. Drink your water. It’s really important. Or, hey, you know, I hope you had a wonderful Thanksgiving holiday or, hey, hopefully you have fun at the Super Bowl party you’re going to this weekend. You know, whatever the case is, we get to learn those things.

Andy (00:06:43) – You know, we talk about a soccer tournament that they went to over the weekend. And so really, it’s not just about the stuff that we do when we’re physically in front of them in their home. It’s about reminding them that we’re there and we’re thinking about them even when we’re not.

References

Andy shares our unique, holistic approach to patient care with a particular emphasis on helping older individuals.

Our process begins with an understanding call, transitions to a discovery visit, and culminates in a personalized treatment plan; we even offer a complimentary consultation and a comprehensive two-hour initial evaluation, setting us apart from traditional practices.

At Optimove, it’s not merely about the treatment, it’s about building meaningful relationships and empowering each client towards improved health and autonomy.

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Do you or an aging loved one struggle with balance and falls? There is hope. Let us empower you to maintain your independence at home and in the community.

Click the link below to book your free in-home discover visit: https://optimovedfw.com/balanceandfallsfb

(214) 712–8242
Book Free Discovery Visit

Money-Back Guarantee

Our services come with a 100% money-back guarantee, no questions asked. You should be happy with the service we provide and know we are doing the utmost possible to empower you to achieve the outcome you want, and if you do not feel that way, you pay for none of it. That is our promise to you.

Do I need a Referral?

Putting Healthcare Back In Your Hands

At Optimove Physical Therapy & Wellness it is important for the decision-making power about our clients’ plan of care and treatment to be between the client and the therapist. Optimove allows you to experience what medicine used to be, so you and the healthcare provider determine your plan together. Decisions about your plan are made by you in collaboration with your licensed therapist. Once the evaluation is completed, you and the physical therapist will decide together on how long the treatment should last, how often, and what the end-result will look like. We never give up on you and we are always there for you. We are relentless in the pursuit of you achieving the outcome you want.

Cost is established up-front and agreed upon by you and your physical therapist. No surprises, no bills showing up weeks or months after the completion of therapy. At Optimove, our model demands complete transparency in your healthcare, and that’s the way it should be. And it gets better from there!

Do I need a Referral?

In the State of Texas, a physical therapy evaluation and the beginning of treatment can be performed without a referral. After that, we will send our evaluation to the healthcare provider of your choice and we will take it from there. All you need to do is provide the contact information for that healthcare provider, and we will do the rest. This other healthcare provider can be a physician, chiropractor, dentist, physician assistant, or nurse practitioner.

If you have a prescription for Physical Therapy you can bring it in or have your referring provider fax it to (214) 712 – 8243.

Clinical Evaluation

Our Evaluations are designed to establish specifically what is wrong and why so we can work with our clients to design a customized plan for them. This includes gathering information, physical testing, and working together on a plan. Any background you can put together ahead of time such as medical information, timelines, imaging, medication lists, etc., is helpful. Although not required, filling out the intake forms can be done on-line, which can also help streamline the evaluation so you can get back to your day.

Free Consultation
with a Clinician

This Free Discovery Visit is something that we offer to people so they can get more information face-to-face with us, in-person, so you know who your team is. Maybe you are unsure of the benefits we can provide for you, or if it is right for you. Maybe you would like to invite your children or spouse to help you decide if this is right for you. We understand you may have been let down in the past, so we want you to have as much information as you can without any cost or obligation before you commit to anything. If that sounds like you, then please start with a Free Discovery Visit that we can work with you to find out what is wrong and what can be done – without any financial risk on your part.

Matt Langford

Physical Therapist

Hi there! I'm Dr. Matt Langford. I have been working as a physical therapist in DFW for three years. My wife, our golden doodle named Birdie, and I love to spend our time going on different adventures whether it be hiking the Trinity trail or traveling to new places. I also love playing golf, pickleball, and serving at our local church in Fort Worth. My goals in life include learning more about the field of physical therapy so I can provide better care to individuals, pursuing my faith in a way that helps others know about Christ, and making as many memories as I can.

Kasondra Woodruff

Client Liaison

Kasondra is a mother and a pet lover, she loves spending time outdoors with her children and furry friends. With years of experience in client relations, her passion is ensuring that every client is heard and taken care of. As our Client Liaison, Kasondra takes pride in building strong relationships with our clients, ensuring that their needs are met and that they feel comfortable and confident throughout their time with us.

Jason Livas

Physical Therapy

Jason joined the Optimove team November 2023. He earned a Bachelor of Science in Exercise Science from the University of Texas at Arlington in 2012 followed by an Associate of Applied Science in Physical Therapy from Navarro College in 2019.
Jason’s clinical interests include neuromuscular training for healthy aging and longevity of the older adult, orthopedic rehabilitation and strength and conditioning. Jason also maintains certifications as a Certified Strength and Conditioning Specialist (CSCS) and trigger point dry needling (Cert DN).
Outside of work, Jason enjoys cooking, reading, strength training and spending time with his beautiful wife and kids.

Connie Thomason

Occupational Therapist

Connie holds a Master of Occupational Therapy from Texas Woman’s University (1997) and boasts over 26 years of experience as an Occupational Therapist. Her expertise lies primarily in neurological rehabilitation within a hospital-based outpatient setting. Throughout her career, Connie has worked across various healthcare settings including Acute, SubAcute, Skilled Nursing, and In-Patient Rehab.
Her specialization in Vestibular Rehabilitation since 2005 has equipped her to effectively treat a wide array of conditions, including BPPV, Vestibular Migraine, Meniere’s Disease, acute and chronic hypofunction, Acoustic Neuroma, PPPD, balance disorders, central vestibular disorders, concussion, and Superior Canal Dehiscence.
Connie holds numerous certifications, including the 360 Neuro Health Certificate of Competency in Vestibular Rehab, Emory University Vestibular Rehabilitation Competency-Based Course, 360 Neuro Health V2FIT for concussion, Lee Silverman Voice Therapy (LSVT) BIG for Parkinson’s patients, Neuro Developmental Treatment (NDT) for stroke patients, and NASM Corrective Exercise certification. She is also certified in the Montreal Cognitive Assessment (MoCA).
Active in professional communities, Connie is a member of the American Occupational Therapy Association and the Vestibular Disorders Association.
Outside of her professional endeavors, Connie enjoys spending time with her husband of 30 years, along with their two rescued bulldogs. Her hobbies include riding motorcycles, traveling, running, painting, and reading extensively about health, wellness, and vestibular research.

Andy Altmoyer

Operations Manager

Andy grew up as part of a military family, living all over the country and abroad. He is so glad to have finally landed back in Texas. He earned a bachelor’s degree in Secondary Social Studies Education, minoring in Vocal Music and Theater from West Liberty University in West Virginia. Since then he has used his outgoing nature, education background, and organizational skills in healthcare management and operations. When he isn’t working he enjoys spending time with his family and dogs, reading Marvel comics, and cooking.
During Andy’s first venture into healthcare, while living in Ohio, he worked for a practice focused on Orthopedics where he spent time managing their Physical Therapy front desk across multiple locations as well as being a group fitness instructor for seniors, folks with special needs, and those who have had total join replacements. It’s here that he realized his deep love of helping people navigate the healthcare system and connecting them with those can meet their mobility needs.
Sad to leave that company after over 7 years, Andy and his family moved to Dallas where Andy spent 3 years as Operations Manager for a large Neurology practice. He continued helping people connect with top tier healthcare providers, navigating the pandemic, and moving the practice’s location in stride. It was during this time that Andy met Dr. Guild. The Optimove Team became a favored referral source for some of the physicians on staff and Andy got to work with their team closely as they coordinated care for the patients.
This collaboration led to Andy joining the Optimove Team in August of 2021. Andy has a unique blend of experiences not only professionally but personally as well. He has been able to assist so many people reach the correct providers to have their needs met and provides valuable insight to the workings of the healthcare system at large and how to make it work better for our clients. This also comes from helping his mother navigate worker’s compensation and disability as well as assisting his family setting up his grandparents with memory care, assisted living, physical therapy, and other services. Andy has often been quoted as saying, “I may not be the one laying the healing hands but connecting folks to the right people who can help them makes me feel like I’m a part of something great and makes me feel good.”
Andy would like to be a part of your journey towards independence and wellness. He loves getting to know our clients and being one of their biggest cheerleaders throughout their journeys. Give him a call and take the first steps to achieving your goals.

Peter Langlois

Physical Therapy

Peter keeps our clients laughing, and the whole Optimove Team as well. Hand-picked by Jeffrey from their previous rehabilitation work, when he is not being “The Joint Whisperer” and making the seemingly impossible happen, Peter is MacGyvering up some gadget for our clients to help them move better.
Peter is originally from Rhode Island. He received his bachelor’s degree from the University of Rhode Island where his first career was as a ship captain, where he travelled the world and experienced many different cultures. Peter later developed a passion for physical therapy from his running career as a long distance runner doing marathons and ultramarathons. This led him to switch careers as he wanted to learn more about injury prevention and rehab. Peter has worked in various facilities over the last 8 years as a therapist throughout the metroplex including skilled nursing, outpatient orthopedics, and home health. He now enjoys working with our clients on various movement disorders, gait mechanics and balance issues. In his spare time Peter enjoys chopping wood and going for long trail runs with his family.

Jeffrey R. Guild, PT, DPT, (Former CSCS)

Owner, Therapist

When Dr. Jeffrey Guild is not working as business owner and clinician, he is dedicating time to his wife and children. His other hobbies include working out (Mainly in the weight room), music (Listening, playing, & researching), history, science, and studying business and successful people.
Jeffrey is originally from Bettendorf, Iowa and went to The University of Iowa and graduated with a bachelor’s degree in Health Promotion (Minors in Integrative Physiology & Psychology). He also worked as a Strength & Conditioning intern with The University of Iowa for 3 years and volunteered in cardiac rehabilitation at The University of Iowa Hospitals & Clinics. Upon arriving to Texas, he interned at the Cooper Aerobics Center.
Jeffrey’s first career was as a strength & conditioning professional and personal trainer. Even in the fitness industry he specialized in working with people who were older and with physical limitations. His particular emphasis as a personal trainer was identifying basic movement problems to prevent injuries BEFORE the training started, which gave him a greater understanding about human movement and was a natural segway towards Physical Therapy.
Jeffrey graduated with a Doctorate Degree in Physical Therapy at The University of North Texas Health Science Center in Fort Worth in 2013. He received the Dean’s research Award for the Allied Health Department and got published in multiple journals. After physical therapy school he started his career by receiving mentoring for over a year working in a vestibular/neurological specialty outpatient practice. Since then he has worked in a number of areas of physical therapy including inpatient rehabilitation, acute care, skilled nursing, memory care, and even pediatrics. In 2018 he started his own practice with the name “Optimove” with the emphasis on a combination of “optimal movement” and “optimism.”